Help Center
Questions and Answers on All Things Scented Path
What is Scented Path?
Scented Path is a wellness brand that creates eco-friendly and affordable aromatic products designed to enhance your well-being and daily self-care rituals.
Are your products really all-natural?
Yes, our products are crafted with natural ingredients that are in harmony with nature's purity. We carefully select each ingredient to ensure it aligns with our commitment to natural integrity.
Are your products cruelty-free?
Absolutely! We are committed to ethical practices, and that includes ensuring no animals are harmed in the making of our products. Our products are 100% cruelty-free.
What do you mean by "Wellness for All"?
By "Wellness for All," we mean that we aim to make wellness attainable and affordable for everyone. We offer a variety of products to suit diverse needs without compromising on quality or efficacy.
How do you ensure your products are eco-friendly?
Our sustainable commitment means that we prioritize eco-friendly practices in all aspects of our business. This includes using environmentally friendly ingredients, packaging, and manufacturing processes.
What kind of products do you offer?
We offer a variety of aromatic products designed to enhance your well-being. This includes essential oils, diffusers, gift boxes, and wellness bundles curated to fit your needs.
Do you ship internationally?
Yes, and we ship products freely to Australia, Austria, Germany, New Zealand, Switzerland, the United Kingdom and the United States.
How can I track my order?
Orders are processed within 4-6 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to you which can be used for tracking your order.
Can I have an allergic reaction to one of your products?
While essential oils are natural, they are also potent, and it's possible for some individuals to have an allergic reaction. This is particularly true if you have sensitive skin or if you have known allergies to specific plants from which the oils are derived.
It's always recommended to do a patch test before using a new product. Apply a small amount of the product on your inner arm and wait for 24 hours to see if there is any adverse reaction such as redness, a rash, itching or swelling. If you observe any of these signs, discontinue use immediately.
In addition, essential oils should always be diluted before use. Undiluted oils are very potent and may cause skin irritation or reactions. Follow the usage instructions provided with each product.
What is your return/exchange policy?
Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. For more details please visit our Refund Policies page.
Are your products safe to use if I am pregnant, breastfeeding or have a chronic health condition?
If you are pregnant, breastfeeding, or have a chronic health condition, it is important to consult with a healthcare provider before using any new products, including essential oils. Some oils may not be suitable in these conditions.
What payment methods do you accept?
We accept Debit Cards, Credit Cards, Apple pay, Giropay and Sofort
How can I get in touch with your customer service team?
While you can always use the chat tool on our website, you can also fill the form and send us a message in the contact us page, or send us an email to scentedpath@gmail.com. We will always be happy to hear from you.